o My credit card is declined, what should I do?
There are a few reasons why your card could be declined:
- Your address did not match the one your bank has on file. Please make sure your full address,including zip is correct.
- You entered an incorrect number. The CVV number is the 3 digit number at the end of the string on numbers on the back of your card (VISA, MasterCard, Discover) or the 4 digit number on the front (American Express).
When a card is declined on a debit check card, your bank may hold the funds for 24-72 hours.
o How can I add tickets to my order or exchange | upgrade my order?
We cannot make any exchanges, upgrades, or additions to an existing order. If you would like to add more tickets you will need to place a separate order. All orders will be honored at the door. If you would like to exchange or upgrade your ticket you can request a refund for your original order (minus the nonrefundable service charge) and you can repurchase the correct tickets.Please note, not all refund requests for this reason will be honored.
o Can I pay with a gift card?
Yes,as long as you have a billing address and cvv number attached to the card and it displays a Visa/MasterCard, Amex or Discover logo.
o If I am purchasing tickets for someone else can they pick them up, with my credit card?
You can fill in their name as the pickup. If you fill in their name asthe pickup name, they will only need their photo id and receipt printout.Please note, you may be required to fax back a credit card authorization formas well as a photocopy of your credit card and id.
o If I am purchasing tickets for someone else can they pick them up, with my credit card?
You can fill in their name as the pickup. If you fill in their name as the pickup name, they will only need their photo id and receipt printout.Please note, you may be required to fax back a credit card authorization form as well as a photocopy of your credit card and id.
o How does will call work?
Will call tickets are picked up at the event venue when doors open. Look for signs or the seller will put other pickup instructions on your ticket receipt. Please bring your ID, credit card, and receipt printout when picking up your tickets at will call. Only the person listed for pickup can pick up will call tickets. There can only be one pickup name per order. All tickets must be picked up at the same time.
o Can I change my order from will call to shipping?
First, make sure that shipping is available for the event in question. If so, send an email to support@Snaptickets.com Don’t forget to include your order ID, the address for shipping (no po boxes please) and an authorization to charge your card the $12 shipping fee. If you would like us to ship to an address other than the billing address, you may be required to fax us a credit card authorization form along with a photocopy of your photo ID and credit card.
o What forms of payment can I use to purchase tickets?
We accept all major credit and debit cards displaying the Visa, MasterCard, American Express, and Discover logo(s).
o I am trying to register my user account but the site says my email address is already in use?
If you are receiving this message, you have already purchased tickets with us before and already have a Snaptickets account. If you do not remember the password you can click the "forgot password" link and your password will be emailed to you. If you do not receive this email please contact support@Snaptickets.comfrom the email that is attached to your account and your password will be provided to you.
o How can I check if my order was successful?
If your order was processed you will see a confirmation page at the end of your order. You will also be emailed a copy of the receipt. The receipt can also be found on file in your Snaptickets account in your order history if you need another copy printed.
o Can I get into the event without my printout | receipt?
Usually your name will be on the will call list, so showing your ID is all that is necessary. In any case, it is up to the venue to let you in without your receipt, so it is highly suggested that you find a way to print it to have it available when requested. Sometimes you can show the venue a copy on your smart phone, but a hard copy is always best.
Refunds will not be provided if you are turned away for not having your receipt.
o I did not get a confirmation receipt, how do I know my order went through?
After an order is placed you will receive a confirmation page with an order id and a receipt is sent to your email address. If you did not receive the email receipt you can track your orders online in your order history. Here you can access your receipts and account info. If the order does not show up here, there is a good chance it didn't go through at all.
o I accidently deleted my email receipt what do I do?
Your receipt can be accessed online in your Snaptickets account order history.
Click on "MY ACCOUNT"at the top of the Snaptickets.com hope page. Here you can access your receipts and account info.
o What if my credit card has been lost, can I still get into the event?
Make sure to bring the new card as well as a copy of your statement with the charge as backup.
o Can tickets be shipped to a PO Box or another address other then my billing address?
We do not ship to PO Boxes and tickets must be shipped to the billing address of the credit card.
o What if my shipped tickets never arrived?
You will receive a Fedex notification once your order has shipped. You will be able to track your package using the Fedex tracking number. If your tickets have not arrived after 3 business days and you are unable to locate them using the tracking number please contact support@Snaptickets.com.
o What if my shipped tickets were lost, stolen or destroyed?
We do not replace lost or stolen tickets. The tickets that are shipped to you are your only set. To get new tickets you will have to purchase them.
o How do Print@Home tickets work?
After your purchase is completed there will be a link on the screen to print your tickets. If you do not have access to a printer at this time here are instructions on how to print your tickets from your account. Please note,you can also print your tickets by clicking the "print tickets" link in the receipt that is emailed to you after your purchase is completed.
Step 1:
Go to the Snaptickets.com home page and click MY ACCOUNT in the navigation bar. Enter your email address and password to log in. If you do not remember your password you can click "Forgot Password" link and it will be emailed to you.
Step 2:
Click the MY ORDER button.
Step 3:
Select the order you wish to print.
Step 4:
Click the "print tickets" link in the receipt and print out your ticket(s).You must bring these tickets with you to your registration point. The bar code on this ticket will be scanned, please be sure to have this ticket with you.
o What if I can’t print out my Print@Home ticket?
Your print at home ticket is your only ticket. You must print it to gain entry to the event. You cannot get into the event with out it. You will not be refunded if you are unable to bring your printed ticket to the show.
o Can I re-print my Print@Home ticket more then once?
You can print your ticket as many times as you want, but only one set can be used at the door. Every time you re-print your ticket your old one becomes null and void. Once the ticket has been scanned at the door it cannot be re-used.
o What if i dont want to purchase presale tickets, can I purchase tickets at the door?
Pre-sale tickets are highly recommended as many shows will sell out ahead of time. Entry is not guaranteed without an advance tickets and the ticket price is usually much higher at the door.
o Where do I pick up my ticket at the venue or event?
There will be a designated will call area when you arrive at the event.
Look for signs and ask the box office attendant | event staff were the pre-sale ticket will call is located.
o I purchased the wrong tickets what do I do?
We cannot make any exchanges, upgrades, or additions to an existing order. If you would like to exchange or upgrade your ticket you can request a refund for your original order (minus the nonrefundable service charge) and you can repurchase the correct tickets. Please note, not all refund requests for this reason will be honored.